Quality and Environmental Management

Quality Management
Since the establishment of Bio-Connect in 2004 we have put a lot of time and energy to implement a good quality system that in January 2009 was awarded with the ISO 9001 certificate. Of course we are very proud of this milestone!

What does this mean for you?
Assurance of all our processes like how to order, how to send, order status, assure the product quality, answering technical questions, informing customers, etc. are embedded to meet and preferably to exceed the expectations of our customers. According to us it is the only way to stay successful in our field.

What does this mean for Bio-Connect?
Because we have documented all our processes accordingly and use them in our daily work, we are able to continuously improve the service to our customers. Something that is of course vital for a company such as Bio-Connect to keep the performance constantly in line with your expectations.


Our approach to CSR: Corporate Social Responsibility
From our social responsibility and our forward-looking vision, sustainable business means that we pursue both a higher operating efficiency in all business decisions and should use the opportunities for a better environment, more welfare and well-being for our employees and the society. We take our social responsibility, gain insight into the impact of our operations on society, our stakeholders and sustainable development. We enter into dialogue with our stakeholders to make informed choices and are willing to be accountable. It means for us that CSR and our social responsibility for all activities go one step further than what the law and regulations oblige us.

Quality policy
Satisfied clients, satisfied employees and a healthy company make up the most important criteria for a successful quality policy. In this context, the Bio-Connect Group wants to be alert to opportunities for improving the quality of service. Quality is improved by ensuring that:
  • Customer's demand is understood and translated into appropriate and clear quotes and contracts;
  • The customer's question with the right people and resources is answered satisfactorily;
  • Agreements with customers and other stakeholders are met within the stipulated time and costs;
  • Translate feedback from customers, partners, suppliers and employees to improvements in our work processes.

Bio-Connect's management system provides the mechanism of continuous improvement. Annually clear goals will be defined and the management provides the available resources to achieve these goals. When setting the goals, we take into account the context of the organization and the interests of all stakeholders.

Environmental policy
The Bio-Connect Group intends to minimize the impact of its activities on the environment and, in the long term, protect and improve the environment wherever possible. We ensure that we comply with environmental laws and regulations. Precondition on the implementation of non-statutory restrictions and improvements is the impact of the activities on the Bio-Connect Group's operating result assessed by the management. Bio-Connect's management system provides the mechanism of continuous improvement. Annually clear goals will be defined and the management provides the available resources to achieve these goals. When setting the goals, we take into account the context of the organization and the interests of all stakeholders.